Zylinc

Omnichannel platform fyrir nútíma fyrirtæki

Zylinc Attendant Console

Zylinc Attendant Console is designed, tested and improved in cooperation with a handful of the country’s most experienced receptionists. The rest is just technique.

The attendant console is the company’s face to the world. It is crucial that customers are served quickly and efficiently.

At the same time, it is important that the attendant console is a user-friendly tool for the receptionists.

That’s why Zylinc Attendant Console is developed in cooperation with experienced receptionists.

Features

  • Integrating mail, text messages and instant messaging. 
  • Real-time calendar updating and unique search feature, enabling the receptionist to search for indivi dual employees as well as specific competences across the company.
  • Personal greetings, presenting the receptionist using his/her own recorded voice.
  • Web-based statistics and reporting system, enabling the company to track status on call-handling.
  • Monitored call-handling, providing the receptionist full control over waiting, served, and returned calls.
  • Extended control enabling the receptionist to withdraw calls.
  • Based on the newest SIP technology, Zylinc Attendant Console integrates to all types of PBX’s & IP phone systems.
  • See status on the company’s chat clients, soft phones, IP phones and cell phones.
  • Opening and closing hours based on calendars with several options on overflow and messages.

LIBERATING TECHNOLOGY
CONNECTING THE MODERN WORLD

The platform helps operators, front desk – and call center agents maximize the flexibility of modern hybrid communication. HERE IS HOW IT WORKS…..

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