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Jón Jónsson kerfisstjóri hjá Facilisis

Svar Info

Svar Info is the perfect tool for the active manager. Designed for the Swyx IP telephony system. The system measures in detail all traffic in and out of the the telephony system and gives managers and directors better information on how to improve their service level or where it is possible to cut costs or increase efficiency.

With Svar Info you can easily create complete reports on every aspect of the company’s telephone usage through the CDR data provided by Swyx, wether it be mean answer time, how many phone calls are being lost each day due to insufficient lines or unavailable service reps. Information can be displayed in either a text report, different graphs or drill down lists. It’s report system is extremely powerful and yet easy to use.

Svar Info is the optimum information media for those who want go gain control over their telephone expenditure and monitor how well the company is servicing their customers.

Some of the many features of Svar Info are:

• Detailed activity report for each extension
• Detailed data on each phone call made
• Possibility to limit reports to a specific time period, certain hours or dates.
• With employees names linked with extension numbers reports are easy to understand.
• Logging of all incoming and outgoing phone calls, also when forwarded. Framsetning upplýsinga á ýmis gröf sem hægt er að prenta út.
• Each department can have their own tailored reports.
• Easy to print out a report with all phone calls exceeding a given length.
• Measure if a marketing campaign is increasing the number of incoming calls to the sales department.
• Traffic measurements lets you know if you need to add more sales personnel or if more incoming lines are needed.
• Easy to see the average wait time for each department or the company in whole.
• Create a report for all calls where customer waiting time exceeds a certain length.
• Telemarketing companies can give their customers a detailed report on how many phone calls were made and who was called. Makes billing easier.